Today we are sitting down with Abby Reno with City Vineyard for a conversation about transformational customer service, hiring for personality, training for skill sets, and brand evolution. We discuss the evolution of City Vineyard, working in a family business, where she gets her inspiration to evolve the business, and how City Vineyard approaches customer service and what she means when they say, “transformational customer service”. We delve into how they cultivate a strong experiential culture within their team that passes on to the customers. We also discuss what it’s like being in the wine world, what goes into selecting wines for the stores, and creating unique events for their customers.

Abby shares details on their new location in Bozeman and she provides tips on how to best pick out wine for your next gathering.